Opgelost door ABN AMRO: Car insurance still active

Status
happy Opgelost
Klachtnummer
# 46771
Gebruiker
pshemoNL
Datum
2 reacties

Details

De klacht

Hello,

Unfortunately my Dutch is still not good enough, so let me explain everything in English.

In October 2013 I had insured my car in ABN Amro. Everything went well and I received my "polis". After 3 weeks I had to sell my car and tried to cancel/stop my insurance. Unfortunately it was not that easy as on the begining. I had to printout my cancellation and send with my signature to Zwolle. I did it.

But still after 4 months you are charging my account with over 20 € for nothing. I am not owner of this car since 5 months so I really don't understand for what I am paying at this moment. Last friday I was really, really mad because you have charged my account with 99,80€. It's time to say goodbye to ABN Amro after 3 years.

I tried to call ABN AMRO few times but you still want resignation from me. I'm not gonna call anymore (it cost 10 cents per minute) and I'm not gonna send this document again.

De oplossing

I would like to STOP my insurance with date when I sell my car (30/10/2013). I would like to receive all my money back.

2 reacties

  1. Auteur
    ABN AMRO
    Datum
    Dear Mr Brodacki,I received your compliant at the website klacht.nl. I can understand that it is troubling you that your car insurance hasn’t ended. Sorry for the inconvenience.To end your car insurance we need a copy of your safeguard evidence. If you will send this to us with a cover letter, we will end your car insurance. The money that you paid for the last five months will be credited back on your account.You can send this letter en the safeguard evidence to:
    ABN AMRO Bank N.V.
    Verzekeren
    Postbus 10085
    8000 GB ZwolleI’m hoping I have informed you enough.Yours sincerely,
    ABN AMRO Bank N.V.
    Mrs F. Kamsma
  2. Auteur
    pshemoNL
    Datum
    Thank you so much for kindly answer and help.

Uiteindelijke oplossing

Auteur
pshemoNL
Datum
Uiteindelijke oplossing
Status
opgelost
Beoordeling
happy