Klacht

​​​​​Dear Ms,Mr,

On October 18, 2020 I rented a room in your hotel 'IBIS Schiphol Amsterdam Airport'(reservation number: #JDBDFXZJ). Because of 'CORONA' my trip to Colombia was canceled. It was then proposed to give a voucher (number:# voucher_JDBDFXZJ from 22/07/2020) that was valid until 31-01-2022. Still because of the 'CORONA' measures it was not possible to redeem this voucher. I then contacted your hotel 'IBIS Schiphol Amsterdam Airport' with the question whether I could not make a reservation with this voucher later in the year 2022. This turned out not to be possible. An extension of the validity of the voucher was also not possible. Neither is a refund. I think this is anything but customer-friendly, especially in these 'CORONA' times...
I am therefore asking for a proposal from you through this means.
Thanks in advance.

With best regards,
Marc Verheyen


Dr Marc Verheyen

Member of the Board of IBCMT

Smetstraat 36

3501 Wimmertingen

tel +32 (0)496-568393Gee

Gewenste oplossing

1) Restitutie bedrag
2) verlenging datum voucher buiten corona restricties