Opgelost door AEG: Dryer AEG LAvatherm 55840 no power, no signs of life - 3 years old

Status
happy Opgelost
Klachtnummer
# 47035
Gebruiker
john
Datum
3 reacties

Details

De klacht

First my apology for English language but my Dutch is not good enough for this dispute. I've purchased my dryer in Heerlen store approx. 3 years ago. Dryer been taken care of and cleaned from dust regularly. This week I wanted to turn it on and there was no signs of life. I've checked power outlet, ducting and everything that came to my mind and still nothing. No power, no signs of life. We have both wahing machine and dryer and my wife was haoppy with both but to me this lifespan of dryer is absolutely not acceptable. Dryer had very little use as we do not have kids and leaving moderately active lifestyle.Please respond how I can proceeed as I do have legal assistance service but not sure if I should not try peacefull solution first. I'm working in the internationl company with a lot of foreigner asking where and what to buy. Till now I was "advertising" AEG among the collegueas - I do not want correct my statement i the future

De oplossing

Replacement at the cost of the company. This product was well in the upper middle of price range in the store and we bought the same day washing machine and dryer although my wife was suggesting MIele as better alternative with extended warranty plan. COmpletely not acceptable since comparatively or even lower priced products are going strong 5-7 years of heavy use. 3 years for dryer is a joke.
http://www.consumentenbond.nl/juridisch-advies/juridische-hulp/garantie/buiten-garantietermijn/ I'm pretty sure I can exercise these rights. I'm asking if AEG is willing to sort it our or shall I proceed to the store?

3 reacties

  1. Auteur
    AEG
    Datum
    Good Afternoon,As agreed by phone one of our technicians will first make a diagnosis.Kind regards,Els Webteam AEG
  2. Auteur
    AEG
    Datum
    Good Afternoon,Regarding to our Customer Care department our technician has ordered the part which has to be replaced. We assume the problem will be resolved accordingly.Kind regards,Els Webteam AEG
  3. Auteur
    john
    Datum
    Perfectly Resolved by AEG representative. Nice to see company that stands behind its product. Still happy AEG user and will recommend AEG product and service to anybody. Professional, punctual and very user friendly.

Uiteindelijke oplossing

Auteur
john
Datum
Uiteindelijke oplossing
Status
opgelost
Beoordeling
happy