Klacht Basic-Fit: Overcharged and not able to end subscription
De klachtThe gym continued charging me during the time it was closed due to coronavirus. I was stranded abroad so I was busy trying to return to The Netherlands and didn't take care of this issue because I thought it would be solved by the gym and they would return the money (the logic thing to do).
After I managed to return to The Netherlands after months of being stranded abroad, I received an email announcing the re-opening and describing the new policies and measures of the gym. I did not like those measures and I don't feel safe going to a gym on these times so I decided to cancel my subscription and ask my money back.
They answered saying that they can't give my money back (didn't explain why) and that they would give me a discount in the next 6 months. But I don't want a discount, I want my money back and to end my subscription.
I requested it 3 times via mail after trying with the web app for several days (the app fails when you try to unsubscribe, see screenshot) and they never cancelled my subscription. Today I woke up with a new charge in my bank account. They keep charging me even after I explicitly requested to end my subscription.
De oplossingI want to end my subscription and get my money back for the time the gym was closed and for the month of July when I was charged after requesting to finish my subscription.
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