Klacht Bershka: Defective item

Klachtnummer
# 199695
Gebruiker
almu2584
Datum
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Details

De klacht

Hallo!

I bought a jersey the past 27 of october. It arrived on the 31th of October but I picked it up on the 6th of November. It smelled (and continues smelling) funny, like mold.

I used for the first time last the 12th of November. I was going to use it again the 15th of November, and I realized it is full of lint! And no one part: all the sleeves and the belly and chest! I believe the jersey is defective.

I asked Bershka on the 15th of November by email and received an automatic reply. I called last week to the number on their website tel:0 800 023 4274 two times today, and they communication was lost both times.

I would like a change for a item like the one I bought, but not defective. And if all the jerseys of that model are defective, then, I would like a refund.

There is the information of the item:
Number: 325056631
Order Date: 10/26/16
Shipping Method: Collection in store
Item reference: 0/6857/185/610/02
Price: 12.59€

Bests, Almu

De oplossing

I would like a change for a item like the one I bought, but not defective. And if all the jerseys of that model are defective, then, I would like a refund.

Bedrijf status

Bedrijf status

Bedrijf
Status

Wij vinden dat Bershka hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!

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