Van de Consumentenbond

Van de Consumentenbond

Opgelost door Big Gym: Paying double activation fee 8 months after registeration

Status
happy Opgelost
Klachtnummer
# 648962
Gebruiker
WorkoutWizard
Datum
4 reacties

Details

Klacht

They charged me double for the activation fee eight months after my registration, and I was unable to use their mobile app, register for classes, or check in at the till without waiting for verification that I was registered. Despite reaching out to their support team multiple times, I have not received any responses or resolution to my issues. I am frustrated and confused as to why I am being charged double for a system error, and why they are refusing to refund me. I had to reverse the bank charge but then got charged extra by the gym for this.

According to their general terms:
1.9 Activation fee: fee for activation at a registration.

So why do I have to pay it 8 months after registration?

Gewenste oplossing

Remove the 10EURO activation fee charge + 5 EURO reversal charge
Geboden oplossing
Status
opgelost
Beoordeling
happy

4 reacties

  1. Auteur
    Big Gym
    Datum
    Dear R. Lubbe,

    Thank you for your message.
    Could you send an email to administratie@biggym.nl with your details.
    Then we can see if this problem can be solved.

    Thanks in advance!

    Sincerely,
    Jim - BigGym
  2. Auteur
    WorkoutWizard
    Datum
    Dear Jim,

    I have already sent email to administratie@biggym.nl a week ago, and received an automated response saying "Ticket ontvangen". I got no response from you.
  3. Auteur
    WorkoutWizard
    Datum
    still not resolved
  4. Auteur
    WorkoutWizard
    Datum
    BigGym takes very long to response. Still not resolved. They insist on me paying an activation fee 8 months after I registered. In this period, I could not make use of their services because of a system error. This was all because of a system error on BigGym.

    BigGym is a scam. They make it really difficult for people to quit their Gym and even access their Gym. To take money from them make. I would instead register at another Gym not this one.

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