I received an extremely high jaarnota and contacted Budget Energie to make a betalingsregeling for the jaarnota of Euro 141 and pay Euro 48 for monthly costs. I was paying this each month and in March 2020 as I had lost my job and due to Corona Virus could not get the new job I was offered. I contacted Budget Energie with the evidence to ask them to reduce the amount for the betalingsregeling Jaarnota as I had no WW uitkering or bijstand and I was also objecting to UWV for this. In the meantime I still maintained my monthly payments and after my payment in May 2020, Budget Energie decided by themselves to increase this amount to Euro 284 without a reason and without considering my financial condition. I have sent them several emails and called them several times to keep to our arrangements but they refuse to keep my betalings regeling for jaarnota and asked for immediate payment or they will issue me a boete for Euro 200 and they want me to pay Euro 284 instead of Euro 48 which was our initial agreement and I was paying this each month. I received no proper response to my emails or phone calls except that no one can help me and only refusal to find a solution. I am shocked and upset by their unprofessional behaviour but also not keeping to their own agreements.
I would like Budget Energie to keep my betalings regeling for jaarnota either to Euro 141 (maximum) and monthly payment of Euro 48 as agreed without extra boetes or incasso.
Ook een klacht indienen over Budget Energie?