I have ordered a washing machine and a dryer from Coolblue on 15th of July. Because I accidentally ordered special installment, that I didn’t need, the order was supposed to be delivered by PostNL. I have decided to cancel the order, as PostNL is not flexible with the delivery. The whole week I kept receiving the emails, that the order will be delivered, while calls to Coolblue didn’t end up in proper cancellation of the order. Still (after 5 calls!) PostNL tried to deliver me the order, which I had cancelled. On 20th of July I was assured by customer service of Coolblue that my case was in escalation department and I will receive my money back on Monday or on Tuesday. I have received only EUR 33 for the dryer, but not the money for the washing machine. Additionally, I have received an email that I can choose any product I like on the sum the Coolblue still owed me, while I indicated that I want to have no business with this crappy service and I just want money back on my bank account in multiple calls held last week. Today, customer service of Coolblue said to me, that they are very busy and I can receive my money within 6(!) working days, but they will try to handle my case sooner. The result is that neither do I have a washing machine, nor do I have money on my bank account after 10 days I have cancelled the order. Additionally, I have lost insane amount of time on talking to the people from Coolblue, that are incapable of doing their job.
Money back on the account ASAP
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