Opgelost door DELTA Fiber Nederland: 2 weeks since I applied but no call/contact/sms/mail. Phones won't be answered.

Status
sad Opgelost
Klachtnummer
# 606325
Gebruiker
Veysel
Datum
0 reacties

Details

Klacht

I live in Vlissingen and I applied for Fiber internet flex package on 22.06.2022 which is two weeks ago. I had a confirmation mail telling me that a contractor will contact me within 3 working days to make an appointment to arrange the fiber optic connection.

But nobody called/texted/mailed me. I contact to the online customer sevice on the website. It was told that I need to call SPIE contractor in Middelburg but after calling 6-7 times, nobody answered.

2 weeks has passed without any information and I don't know what is the last status of my application. I regret to contact with Delta and really dissatisfied with the service.

Gewenste oplossing

Immediately as soon as possible connect my internet and start the subscription and if it is not possible, please inform me about the reason.
Geboden oplossing
Last time on the phone (customer service) it was told me that I need to wait for fiber construction and follow the progress by calling the given number. I went to the Delta Office in Middelburg. It was told me that I applied for a wrong service as it is fiber which is not available in my address. I learnt that I have cable network in my address. So my application was changed and after 1 week my network was installed by the technician. I should have been informed by Delta that I dont have fiber access in my address, long time ago.
Status
opgelost
Beoordeling
sad

0 reacties

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