Klacht DHL Express: drivers do not even reach my street,the drivers don't show up. And I'm not receiving my parcels home

Klachtnummer
# 611848
Gebruiker
CNT92909
Datum
3 reacties

Details

Klacht

While waiting home for a package, it happens very often that the DHL drivers do not even reach my street,the drivers don't show up.
As result, receiving a message from DHL that they didn't found me home and my package will be returned to the sender or to a service point.
All this while, like mentioned above, I have reserved my time to wait for the package and the driver doesn't show up - and it happens very very often.
In top of all discomfort that come with, it frustrating me the most the cost, the time and the environment impact of this action( see travel back and forth of the parcel, storage of this parcel, administration.. )

Gewenste oplossing

I would like to a compensation from DHL for my lost time and my discomfort.
As well, I would like as DHL to conduct an internal investigation and take action about this drivers.

3 reacties

  1. Auteur
    DHL Express
    Datum
    Good morning,

    Thank you for your message. We regret to hear that you encounter these problems with our deliveries. Do you have another shipment number besides 3SBCS15246287 as proof? This would help prevent this from happening in the near future.

    Feel free letting us know.

    Kind regards,

    Willem
    DHL Parcel E-Care
  2. Auteur
    CNT92909
    Datum
    Dear Team ,

    Please find below some other examples: JJD149070000068448373
    3SZAL017950232
  3. Auteur
    DHL Express
    Datum
    Dit is onze laatste reactie
    Good morning,

    Thank you four your reply with more shipmentnumbers to prove the delivery at your address is not correctly executed.

    The shipmentnumber 3SBCS15246287 already shows a filed complaint, made by the sender of your parcel. The courier will be held accountable for the not correctly delivered parcel. This has to improve our service.
    Also my apologies for the inconvenience and for now I wish you a nice weekend.

    Kind regards,

    Laura
    DHL Parcel E-Care

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