Klacht DHL Express: Package is long on the way get damaged and will be returned.
I send a package to U.K. .
It seems it is damaged and will be returned .
The information on the track and trace is confusing.
A day later after sending it was night tied return to sender. I called about it and it was told me it is a system fault. Later was prepared for onward transport and than in Dorsten and later in Koln . Reprocessed and van repackaged. And than to the baby seines customer . All togheter 10 days on the way in Germany . No wonder that the packages get damaged.
A present for my pregnant daughter for Christmas will not be received.
I should be informed by DHL . No information. When I called a paid number they could not say anything.
Sad and not what I expect from DHL .
When I get the package to be able to send it back?
With the Brexit issue I will maybe not be able to send something g at all.
De oplossingReturn my package fast and with the complete contains and arrange a new express delivery for me so my children in UK have the sent stuff before the Christmas and Brexit .