Opgelost door Directlease : Wrong model car delivered

Status
happy Opgelost
Klachtnummer
# 620277
Gebruiker
Georgiewa
Datum
1 reactie

Details

Klacht

Directlease NL has mislead me into ordering the wrong model car.

They advertised a few months ago a Peugeot 208 Active as having extras such as parking sensors, etc.I ordered the car and a car without parking sensors or any additional extras which were described on their website arrived. They told me the car I ordered does not have the extras I am asking about. They advertised the car wrongly.

After the car has been delivered they have been extremely unhelpful. They just said I can pay extra to add parking sensors on this model car.
They do not acknowledge they have mislead me as a client and have stopped replying to my emails or answering my phone calls.

I really need help with this issue.

Gewenste oplossing

I really need some help with this issue from someone else as Directlease is ignoring the issue.
I would like to Directlease to provide the car I was lead to believe I was ordering .
Geboden oplossing
The issue was solved quickly and in a very professional way and I am very happy with the outcome. I would like to thank Directlease again for the help.
Status
opgelost
Beoordeling
happy

1 reactie

  1. Auteur
    Directlease
    Datum
    Dit is onze laatste reactie
    Dear Miss Georgiewa,

    I spoke to you earlier today about your complaint. Of course DirectLease will never try to mislead any of its customers, Nevertheless we regret the negative feelings you had about our services. I think we solved your problem properly and therefore we hope you will regain a positive vibe when thinking about DirectLease.

Deze klacht is gesloten

Ook een klacht indienen over Directlease ?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen