Klacht DPD Pakketservice: Delivery guy not showing up, then parcel not delivered at pick up point

Status
angry Niet opgelost
Klachtnummer
# 315306
Gebruiker
PDA
Datum
3 reacties

Details

De klacht

My delivery was scheduled in a range of one hour. I had been at home all morning and suddenly I received an email stating that the delivery could not have been made. It doe not say anything, no reasons, no indications. The door bell has not rang during that time, and the bell works perfectly (I had received visits in the meantime). The parcel is supposed to be sent to a pick up point. The parcel is also not there. I contact bol.com, they also do not take responsibility for anything.

De oplossing

Reinboursment of the shipping costs/damages.

3 reacties

  1. Auteur
    DPD Pakketservice
    Datum
    Hello,

    can you send me the DPD parcel number please.

    Manon
  2. Auteur
    DPD Pakketservice
    Datum
    Hello,

    Unfortunately the link does not work. Can you send me the DPD parcel number?
    The number consists of fourteen digits.

    Manon
  3. Auteur
    DPD Pakketservice
    Datum
    Dit is onze laatste reactie
    Hello,

    Sorry I did not realize that! I see the parcel has been delivered on 31-07 at the following parcel shop.
    PARCLS.COM
    'S-GRAVELANDSEVEER 2
    NL 1011 KM Amsterdam

    Manon

Uiteindelijke oplossing

Auteur
PDA
Datum
Uiteindelijke oplossing
The package has been delivered to a pick up place instead to my home address. The delivery service claims to have tried to delivered at home but they did not. The package should have been delivered at a pick up point on the same day but that also did not work out. The complaint was not resolved in any case, I already know that the package has been delivered at a pick up point now (too late). That does not solve the fact that the package has been delivered one day later to an address 1.5 Km away from my home address. Nobody tried to deliver the package at my home address not once. The reaction of the company in this platform has not helped solving anything. The customer service charges 0,5 cents per call. They hung op on me 2 times before I actually could talk with someone.
Status
niet opgelost
Beoordeling
angry

Ook een klacht indienen over DPD Pakketservice?

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