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Klacht eDreams.com: eDreams owes me a full refund for a flight cancelled.
De klachtMy mother passed away at the beginning of the year and I had to cancel a flight booked on Aerlingus via eDreams. eDreams told me I had to contact the airline directly. They were very nice and told me if I could produce the death certificate they would refund my flight completely. I received an email from Aerlingus confirming that they had refunded the entire amount for my ticket to eDreams and I should be getting the money back but guess what. No one at eDreams is responding to me.
De oplossingI want my full refund as advised by Aerlingus.
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