I chose EE Express to deliver my parcel to Beijing,China on 24th May 2017.I paid 51 euros for the postage.The parcel number is 3SCAFV6845502 There is 120 euros personal belongings inside the parcel.Usually it takes 14 days shipping from Venray, Netherlands to Beijing ,China.After 25 days since the delivery,I realized that something went wrong.Then I emailed to EE Express, and got a reply that they informed the PostNL to investigate the status of my parcel and PostNL need up to 3 months.I can not agree on the super long period.As you know, the longer the investigate takes,the higher risk I have to take that my parcel is lost.What's more,there is an important documentation inside the package that I need to use urgently.I tried several times to contact with EE Express, and the reply is always the same--it is in process.I am so desperate and helpless.Could you help me to push the EE Express to solve the problem
1.Take actions to investigate the status of my package,and give the final feedback in 10 days 2. If the parcel can be found, please post it to me as soon as possible and refund me half the postage 3. If the parcel is lost, please refund me the postage and my personal belongings with reasonal compensation according to Dutch law and regulations
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