Klacht Eneco: Billing is incorrect

Status
angry Niet opgelost
Klachtnummer
# 440367
Gebruiker
KRINNN^66
Datum
3 reacties

Details

De klacht

-The Eneco is sending me the bills that I should not pay.

- Eneco was supplying the energy for my old apartment from July till November 2019, for 4 months. The contract was ended in November 2019.
-Today, I received a billing from Eneco for more than three thousand euro as an ending bill. During the 4 months when Eneco was supplying my energy, I have paid about a thousand euro for the energy. But the apartment I was living is only 50 square meters. The contract with Eneco was registered wrong, it was registered as a big company, but the company I own is just a one-man business. I told Eneco's customer service agent, however, no one helped me to charge it and I didn't hear anything back after the communication. They was charging me for the company for hundreds people, which is not acceptable. And there is no way I can afford it. I have told customer service agent that the contract was made wrong, no one helped.

- When I check Eneco.nl, I filled in the details of my old apartment, the website showed that I only need to pay 90 euro per month with free cancellation. I have no idea the bills I received was stated the different information.

- After I ended my bill in November 2019, I only got one email from eneco to confirm the cancellation. In march 2020, I received a phone call from Eneco and the customer agent told me I have some unpaid bill for March (I already moved out from the old apartment and the contract was ended) . I explained everything again and also informed the wrong amount they charged from me. After this, I received the second contact through email that I should pay more than 3000 euors, It doesn't make any sense to me and I am very disappointed.

- The old supplier Nuon only charged me 150euro per month and in the end of the year, I am still able to have couple euro back. However, During the 4 months, the energy bill I paid was more than Nuon charged for a year bill.

- I tried my best to contact the customer service and even waiting for an hour on the phone, no one picked up. The email I have sent was not replied either. I was really disappointed with the service that Eneco have offered for their client. I felt I was not treated the way I deserved. All the customers want the voice to be heard and please show some reaction when guests complaint.

De oplossing

- Investigate on my case;
- Cancel the bill they sent me today;
- Refund me the over-charged amount during the 4 months.

3 reacties

  1. Auteur
    Eneco
    Datum
    Dear Sir, Madam,

    Thank you for asking your question here.

    Could you please be so kind to add your clientnumber to the specified fields on this website?
    I will need the clientnumber to be able to make inquiries.

    Awaiting your reply.

    Kind regards,
    Vincent
    Eneco Webcare
  2. Auteur
    KRINNN^66
    Datum
    Dear Eneco,

    Thank you for your quick responses.

    My client number is K20107219.

    I am keeping receiving bills since last week Friday. It makes me very frustrated. Cause it is just a place for 50 square meters. And there is no way I can afford the bills you have sent, cause it is more than the rent I have paid to the landlord.

    It was just a small apartment. I have contact the customer service since the first month I received the bills in July I believe. And I informed the customer service agent, the bill cannot be correct. If it is possible, please check the records as well.

    Hope I can hear from you soon.

    Kind regards,
    NNK
  3. Auteur
    Eneco
    Datum
    Dit is onze laatste reactie
    You are now sharing personal information for everyone to see.
    I suggest you remove the clientnumber or the reply.

    The clientnumber suggests you are a client with the business to business side of Eneco. Unfortunately I do not have any insight for that.
    I would ask you to contact our business client service through: 010 8906988
    Here, my colleagues will help you.

    Best,
    Vincent
    Eneco Webcare

Uiteindelijke oplossing

Auteur
KRINNN^66
Datum
Uiteindelijke oplossing
Wants to finalize the issue by contacting the business clients service, which doesn’t help.
Status
niet opgelost
Beoordeling
angry

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