Klacht Eteck b.v.: Flow of water does not reach heating systems and eteck does not even reply to calls

Klachtnummer
# 524036
Gebruiker
Eteckcomplaint
Datum
2 reacties

Details

De klacht

There is a problem with the collective heating system whereby there is not enough flow of water reaching the houses within the collective. As a consequence the heating system stops working. Have called eteck 8 tumes in the past 2 weeks. They say somebody will call back, but they never call back and the system does not work. This is a problem common to the neighborhood . Eteck is equally elusive with every neighbour that tries to call

De oplossing

They need to find the reason for the malfunction and repair it and stop ignoring the neighbors complaints. They need to let us know what is the issue and what actions they need to take

2 reacties

  1. Auteur
    Eteckcomplaint
    Datum
    the issue is not resolved. i have not heard anything from Eteck since calling them several times or placing the complaint in this forum
  2. Auteur
    Eteck b.v.
    Datum
    Dear San Juan,

    I'm sorry to read that the earlier contact you had with us did not have the desired result and that we haven't reached out to you. Our apoligies for this!

    To resolve the problems you are experiencing I just called you, unfortunately I got no answer so I left you a voicemail message.

    In order to properly assess the problem and if possible solve it immediately, I just send a request for you to our maintenance partner. Our maintenance partner will contact you as soon as possible to make an appointment with you.

    If this contact takes too long or does not have the desired outcome, would you please contact us by phone? Please choose option 2 'Other Questions' in our menu. My colleagues will be happy to help you!

    Kind regards,

    Miranda from the Eteck Webcare Team.

Ook een klacht indienen over Eteck b.v.?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen