Opgelost door Evisa.eu: Unacceptable payment for eTA
De klachtGood morning,
On Saturday 24 June 2017, I applied for the eTA Canada via the eTA Canada Official Website: www.cic.gc.ca/english/visit/eta.asp
This website states that the costs are CDN 7
After I filled out the various sheets with the requested information, I submitted the application and paid with my credit card. At that very last moment filling out the credit card details, the amount is not presented. However, as the website indicates “it only costs CDN 7” I presumed I paid that amount (Euro 4.--) with my credit card.
I received later on June 24, 2017 the eTa approval by mail fro a no-reply mail address ending with: ...@cic.gc.ca
When checking my ICS account statement, I noticed that Evisas.EU took a much higher amount from my account i.e. Euro 90.59 (see figure below)
I strongly object against the withdrawal of this high amount, which differs from the amount mentioned in the website and therefore request Evisas.EU to urgently make a refund of the surplus i.e. Euro 90.59 – 4 = Euro 86.59 to my ICS account.
Please confirm that the refund will be made and in what way this will occur and when.
Your prompt action is appreciated.
Pieter Den Hertog