Klacht Eye Wish Opticiens: The company send me the wrong product(contact lenses) which affects my eyesight.
De klachtI have subscribed the contact lenses EYE WISH OPTICIANS from last year February. This morning, I open a new box I found that the degree(Sterkte) on the paper is not correspond with the degree on the contact lenses!!!
I still remember when I go to their store to check , the staff there told me that their contact lenses are not “Chinese quality” . Even though I am not happy, I still tell myself that I should trust their professional quality and service.
I called the costumer service hope to solve this problem, they said it's my fault that I don't check the product and they will not refund the money.It's also my fault that I don't have a spare one.
I called their store, the staff told me that I have to return the product to their store first, they can't do anything at this moment, they may know how to solve it when I return the wrong product to their store! And he said it's a small problem I should not call the customer service!
I feel so sad this morning when I find this. I feel that I am cheated. At beginning they often forget to send me the contact lenses then they said it's the postmen's fault! now they send me the wrong one and I almost use it to my eyes for more than half year ! I never receive an apology! I really have very bad feeling of their “good service”! From their words, all these are my fault!