Opgelost door Fietsvoordeelshop.nl: You keep delivering used accu's

Status
content Opgelost
Klachtnummer
# 531301
Gebruiker
Jugo
Datum
8 reacties

Details

De klacht

I bought an electric bike 4 months ago from them. Once it was delivered I've check the bike and it had wrong accu, I've paid for 750W and there was 340W one. Not that it was a wrong accu but it was full of scratches and markes that it is a used one. So I've sent an email with pictures and I've called them. They said accu will be delivered in a week.
After one week they deliver correct accu 750W but again, not a new one, full of markes of usage, so I didn't accept the delivery and the driver left.
From that moment, every 2 weeks they were saying that new accu will be delivered soon. They were just changing dates for delivery for 3,5 months. In mean while they ignored my emails and requests for solution.
After 3.5 months I receive a package through post NL without possibility to return with accu of 750W inside. Again accu is full of markes of usage and even a sticker that it was in service. I've called them immediately and sent email with pictures.
It was said that they did a mistake again by not sending me a new accu again and they will call me next week to exchange it. Of course after a week nothing happen and even when I call them, first you need to wait a long time and when someone responds and I explain my problem they just say put me on hold and then they close the line. So I need to call again, wait in line, explain the problem, again on hold, again call closed.
Now I have send them a note for cancellation of the order as it was suggested to me by the AMC and of course they ignore that as well so I am now contacting my lawyer which they cannot ignore.
For the others which are buying electric bikes, please check your accu if it is new, as that is the most important part of the bike.

De oplossing

To get back 600 euros for 750W accu and I will buy my accu elsewhere.

Bijlagen

8 reacties

  1. Auteur
    Jugo
    Datum
    No reaction or answer from the company
  2. Auteur
    Jugo
    Datum
    No contact yet, they ignore my letter for cancellation of the order
  3. Auteur
    Fietsvoordeelshop.nl
    Datum
    Dear mister Joleski,

    Thank you for your feedback. It is very unfortunate to read that you have received the wrong accu multiple times. Of course this was never our intention. A brand new accu has been ordered for you with our supplier and we expect to receive it any time this week. If you still wish to cancel the order and receive your money back it is not a problem at all and that will be aranged directly.

    We will be in contact with you trough email.

    Kind regards,

    Sharona
    Fietsvoordeelshop.nl
  4. Auteur
    Fietsvoordeelshop.nl
    Datum
    Dit is onze laatste reactie
    Dear mister Joleski,

    We have contacted you trough email but have not received any reply. You have indicated that you would like to cancel the ordered battery and receive the amount paid back on your account. I have arranged this for you, the amount paid by you of € 300 euros has been credited back to you on the bank account number mentioned by you. The ordered battery will be canceled.

    Please let us know if you have any further questions and we hope to be at your service in the future.

    Kind regards,

    Sharona
    Fietsvoordeelshop.nl
  5. Auteur
    Fietsvoordeelshop.nl
    Datum
    Dear mister Joleski,

    Thank you for your response. Im glad to hear the money is received back on your account. We would like to solve the issue to your satisfaction. We have send you an email to make an appoitment, we would like to hear back from you.

    Thanks in advance,

    Sharona
    Fietsvoordeelshop.nl
  6. Auteur
    Fietsvoordeelshop.nl
    Datum
    Dit is onze laatste reactie
    Dear Mister Joleski,

    We have been in contact through email and have made an appointment to pick up your battery and exchange it for a brand new one. We look forward to our appointment and hope the problem is solved to your satisfaction.

    Kind regards,

    Sharona
    Fietsvoordeelshop.nl
  7. Auteur
    Fietsvoordeelshop.nl
    Datum
    Dear Mister Joleski,

    Im glad to hear you have received the promissed battery. Our apoligies again for the time it took to solve your complaint to complete satisfaction.

    We hope to be at your service again in the future.

    Kind regards,

    Sharona
    Fietsvoordeelshop.nl
  8. Auteur
    Fietsvoordeelshop.nl
    Datum
    Dit is onze laatste reactie
    Dear Mister Joleski,

    Im glad to hear you have received the promissed battery. Our apoligies again for the time it took to solve your complaint to complete satisfaction.

    We hope to be at your service again in the future.

    Kind regards,

    Sharona
    Fietsvoordeelshop.nl

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