Klacht Goldcar Autoverhuur: Bad experience with Goldcar at Barcelona airport
De klachtYesterday on Barcelona airport I had a bad experience with the lady at the Goldcar desk. My Visa creditcard did not show my first name in full so the deposit could not be charged to my card. Despite the fact that my drivers licence and my pasport both showed my full first name, this was not acceptable for the lady and I did not receive the car. Only if I paid a Goldcar insurance which could be paid with the same credit card which they did not accept for the deposit!!
I told the lady that I already had a full insurance paid earlier during the booking. After many words I walked away full of frustration. No car and they cashed my reservation 😡.
This company is bad and tries to steal money based on their own stories. Never again will I go to Goldcar. How do I get my money back?
De oplossingReviewing the many reviews with similar practices I hope that my money will be refunded.
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