Klacht Goossens Wonen & Slapen: Delivery of furniture. Goossens Wonen & Slapen
De klachtI've spend 3000 EUR for furniture at Goossens and paid 100 EUR extra for the delivery (2245797 and 2244609 ordernummer). I gave measurements of stairs of my house to one of employees of Goossens by phone. She assured me that furniture will fit into stairs and that I don't need a lift. Than we set a delivery date. House is build in 2001, so it has quite standard stairs. It is tussenwoning 6.4 meters wide with 3 floors. However, Goossens employees who did delivery said that furniture does not fit and left almost all furniture in my garage. Including bed, dining table and cabinet. I asked them to disassemble furniture and try again. They said it won't fit either. They said I should pay extra 120 EUR and wait another 4 weeks until they bring a lift.
I'm highly disappointed about service in Goossens. Now I'm left with all the furniture at my garage, which I can not use. I expected much better service once I pay high amount such as 3000 EUR to highly known brand like Goossens.
De oplossingI ask for 100 EUR of delivery to be compensated. Because it was not done in full.
Plus 120 EUR compensation paid by Goossens so that I can arrange lift.
I also ask for a compensation about the fact that I can not use my furniture for quite some time. Because it is left in my garage. (Amount is to be proposed by Goossens. ).
I had some plans to buy more furniture from Goossens, because I like hard wood. And I still need to furnish couple of other rooms. However, now I have my doubts to buy more from Goossens. And I will probbably tell the story to everyone whom I know If my complaint is not resolved. Because I'm very irritated that I can not use my bed, dining table end some other furniture for weeks. I can't even use my garage, because it is full with Goossens furniture.