I asked the company to cancel my order just after purchasing it(I needed the product immediately, but, the delivery takes too long ). They told me that it wasn`t possible . I cantacted with the klachtenkompas and they said that they were going to cancel it.That t'me my order hasn`t been shipped yet. After saying that, a day after, they sent me an email explaining that it wasn`t possible anymore but I could return it when I receive. Then I asked them whether I`m going to pay anything when I return it. Since it``s their mistake I am not supposed to be responsible for the return costs. But they didn`t say anything about just by ingoring with a general template e-mail.
I would like the company to cancel the order, and refund my money. They cost me too much energy and time. I don`t like to take any more responsibility for a return (physical or financial).
Ook een klacht indienen over Grandado.com?