Klacht Groupon Nederland: Completely Ignored by Clientservice

Klachtnummer
# 99243
Gebruiker
Jan
Datum
3 reacties

Details

De klacht

I'm sorry but I don't speak Nederlands. I wrote to the klantenservice@groupon.nl in total 3 emails since 29.01.2015 demanding solution to my parcel being delivered to the wrong address. Since then they choose to completely ignore me, no reply what so ever! How rude and inexcusable! That's not the way to run a business as I can't imagine to behave towards my company's clients. Of course I already paid for goods in this shipment delivered to wrong address at 17.01.2015 and since then I'm trying to solve the issue with PostNL (normal communication via emails) and Groupon (complete silence treatment ). I do appreciate your help, thank you.

De oplossing

Groupon will communicate and start to treat me like a human being.
Finding & Re-delivery of my item to the local post office where I can collect it from.
Sending me a new parcel with my order on their costs.

3 reacties

  1. Auteur
    Groupon.nl
    Datum
    .
  2. Auteur
    Jan
    Datum
    Seriously, your answer is one dot? !!!!!DISGUSTING MANNERS!!!!!
  3. Auteur
    Groupon.nl
    Datum
    Dear Mr. Maglen,Thanks for your message. We can see in our system that we have refund you €19.99 on 26.02.2015. We hope that we have informed you enough Kind Regards

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