1 reactie

1. Auteur

   Guts

   Datum

   2022-01-06T09:29Z

   Dit is onze laatste reactie

   Hi Irina,
   
   Thank you for sharing your story here and giving us a chance to respond to it. We apologise if the answer in e-mail to your boyfriend before was not comprehensive enough. We would like to elaborate a bit more on it over here.
   
   As a ticketeer we have to maintain the policy of the organizer. We are not the owner of the tickets, nor the fees go to GUTS. It is the organizer you are paying and who is offering you the tickets. GUTS can therefor never cancel tickets or decide on refunds. This is why we do offer a marketplace, so you can always try to sell your ticket.
   
   At GUTS we offer honest tickets and a safe marketplace. This is what distinguishes us from others and why event organizers work with us. If it would be possible to buy or sell a downloadable GUTS ticket on Ticketswap or other 3rd parties, we can't prevent from fraud and scalping anymore. We want to guarantee that the tickets you buy are always real and an entry is guaranteed.
   
   If you put your tickets up for sale in the secondary market of GUTS, you can find a direct link to our resell market, where your tickets are up for sale. You can share on social media and with friends. You can even promote this link on a reselling platform like Marktplaats. As long as the sale is done through the link, it will be a safe sale. The buying party will receive a newly generated ticket, and you (the seller) will receive your money.
   
   Next to that; It is a choice and policy of the Event Organiser to keep on selling regular tickets, even though there are tickets up for sale in the secondary market. Of course they want to sell their own stock first. The secondary market was open for everyone tho, and they even added a link to the secondary marked before the event was sold out. An organizer (or ticketeer) is not responsible for you selling your ticket if you can't go anymore. Also, if people still want to buy a more expensive (regular) ticket than the ones offered, that is a choice we have no influence on.
   
   That week we have processed a lot of secondary sales through our platform. For example, tickets for the Friday event of Audio Obscura were resold within minutes. People do know where to find the secondary tickets. The event you tried to sell your tickets for was just a less popular event. We have no influence on that part of the market. A lot of parties on the Saturday were left overexposed, also on Ticketswap. Still the morning of your event, the secondary traffic for those tickets went up on our platform and last minute a lot of sales were processed.
   
   When it comes Covid policy and refunds: As a ticketeer it is not our call to make. Audio Obscura is the owner of the tickets and fees. They have a no refund policy but you can always go in conversation with them about your situation.
   
   Hope this information clears things out.