Klacht Guts: Un-ability to re-sell event tickets after contracting COVID.
I am deeply dissatisfied with the fact that I was not able to re-sell my tickets I bought from GUTS for the ADE party at G-Star Raw venue with Audio Obscura. Both myself and my boyfriend fell sick with COVID and given we are in a global pandemic it seems absolutely unreasonable for us not to have an option to re-sell the tickets on Ticket Swap or a similar website ahead of the event date.
The option provided by GUTS to re-sell the tickets on their own website simply was not good enough as it does not get enough traffic for re-selling purposes. We got sick since mid-week and did not have any option to resell our tickets as they were not downloadable. On top of this GUTS was pushing sales for full price through official website and portals that were still available a few hours before the start of the event. Our tickets (along with dozens of similar tickets) were available for sale for a much cheaper price but would not be accessible for potential customers.
This dual approach (1. tickets which are not downloadable so therefore not re-sellable and 2. tickets that are advertised only by GUTS and only re-salable from their app) puts the customer at a clear disadvantage to re-sell tickets and is fully aimed at protecting your own business. This is also exceptional in the Netherlands - all other tickets we bought for similar events were re-sellable on TicketSwap.
We would like GUTS to compensate us in full for the tickets which add up to 256EUR. We contacted them for this purpose but they refused to make any ammends.