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Klacht GVB Amsterdam: Klacht over conducteur Tram 9
De klachtI would like to log a complaint against the conductor in Tram 9 today which left artis at 12:55 to the central station.
The conductor firstly refused to help me; A young struggling mother with a baby in a stroller, then he verbally abused me by yelling at me to go sit somewhere else and that it was my problem I had to stand. I am not used to or am not used to being treated in such as rude manner. Firstly being refused help, then being verbally abused (yelled at). even after I explained that I had a severe pelvic problem (I am disabled and have difficulty walking) I was refused a seat or any further help by this man.
Same happened when I left the tram on the Dam; I received more verbal abuse and was refused help or even enough time to exit the tram as he tried to shut the doors before I had fully exited the tram.
I remained polite and tried to not to anger him whilst I was receiving this abuse but what gives this man the right to treat customers in this fashion.
De oplossingI would like this man told that this kind of behavior is not acceptable and would appreciate a formal applogy from the said man.