Klacht ING Bank: ING is kindly requested to zero the virtual -188 euros balance in order to close my account.

Status
sad Niet opgelost
Klachtnummer
# 354263
Gebruiker
Zakelijk ING fees
Datum
2 reacties

Details

De klacht

I had a private company for 1,5 year. I was obliged to have a business bank account and so I created one in ING. My company has stopped its activities two years ago.
For two years I kept been charged by ING with fees for "services" (I am wondering what services did they provide for an inactive account...) So eventually now I have a -188€ negative balance. They have kept charging me with various amounts of money (28€, 4€, 3€ etc) ALTHOUGH THEY KNEW THAT IT WAS A NEGATIVE BALANCE.

De oplossing


ING should have informed me from the very first moment that a negative balance is created and me to react properly by closing my account. Now that I have discovered what was going on all this time, I am not permitted to close the account unless I have a positive balance.

Bedrijf status

Bedrijf status

Bedrijf
Status

ING Bank is actief op Klachtenkompas. Je kunt dus elk moment een reactie van hen verwachten, uiterlijk binnen twee weken.

2 reacties

  1. Auteur
    Zakelijk ING fees
    Datum
    About the solution a correction:
    ING should have informed me from the very first moment that a negative balance is created and me to react properly by closing my account. Now that I have discovered what was going on all this time, I am not permitted to close the account unless I have a positive balance.
  2. Auteur
    Zakelijk ING fees
    Datum
    ING should have informed me from the very first moment that a negative balance is created and me to react properly by closing my account. Now that I have discovered what was going on all this time, I am not permitted to close the account unless I have a positive balance.

Uiteindelijke oplossing

Auteur
Zakelijk ING fees
Datum
Uiteindelijke oplossing
Status
niet opgelost
Beoordeling
sad

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