Klacht

I ordered a hometrainer and a rowing machine. This order was sent on 30 march and I ordered it 27 March 2020), then when it finally arrived the hometrainer was faulty, it took me quite a few emails(4 back and forth) and phonecalls (4) and attempts to fix it. Finally I gave up and ask to send it back. Once they received it they never sent me a replacement that was (I sent it back on 3 April 2020). I emailed them more than 30 times and only got a response on 21 April: "Good morning,

The hometrainer is in the process of being sent to your address. ....
I will check with the stock again today so they know they have to send you one right away.

Kind Regards,
Claudia

iTEK Klantendienst
Industrieweg 3
3950 Bocholt (Kaulille)
011/56 66 67
klantendiens...itek.be"

But when i still did not receive anything I called them and emailed again to follow up on the hometrainer, they said something went wrong with the order, then I asked for a refund as this was becoming a major issue. They agreed telephonically to give me back my 89 Euros but since then I have received nothing, I have mailed them on 6 May 2020 and today again on 11 May 2020 via their website and the email: klantendienst....itek.be

STILL WANT MY MONEY BACK AND HATE THE CUSTOMER SERVICE I RECEIVED- WORSE EVER! DO NOT BUY FROM THEM ONLINE EVER!

Gewenste oplossing

I want my refund