Klacht Jabra.nl: I cancelled order (havent sending out the product), but havent receive refund after 3 months.

angry Niet opgelost
# 416033
1 reactie


De klacht

I cancelled Jabra headset order, but don't receive the refund (179.99 euro). (the product hasn't delivered)

I bought Jabra Elite 75t headset (179.99 euro) in Nov. 2019. However, the product takes too long to deliver. At the time, I was about to move to a new place. So I called the Jabra's customer support to cancel the order. After several days, I received an email which said "a refund was generated". However, I haven't receive the actual money until now. During the time, I have called Jabra's customer support over 3 times. Each time, the person on the phone told me they will investigate the situation and get back to me within 2 days. However, I never reveice a phone call or any other contact effort from Jabra until now. I still haven't received the refund and they never deliver the product.

De oplossing

I want the company refund my money.

1 reactie

  1. Auteur
    Dit is onze laatste reactie
    Please see attached proof of refund issued November 12, 2019 in full. We recommend that you contact your financial institution regarding the whereabouts of your 179.99€ refund as it was directed to the same account used for the original purchase. Thank you!

Uiteindelijke oplossing

Uiteindelijke oplossing
I rechecked my bank account and there is nothing happened since I cancelled the order. I still haven't receive the refund. I saw the attachment named as "Proof of Refund", but I don't know what can I do with your attached screenshot? I processed the payment on your official website, and use my ING bank account to pay the money. Where else the money can be refund to?
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