Klacht Jules Maastricht: Refund for German Language Course
De klachtAt the end of February, 2016 I decided to take a language course with the organization called "Jules Maastricht". Because they did not open the level I signed for (A2 German), they offer me a place in the next level (B1 German). However, in the very first lecture I realized that the level was way too high and I approached the professor to said my concerns.
Since March 15th I have been contacting the agency. They at the beginning answered me and offered me a place, if open, for the new course in October. I told [naam verwijderd door moderator], the person that was answering my emails, that I could not do such I thing since I am moving out of Maastricht in June. Besides there is no assurance that the course will open.
I asked for a refund since I paid 214 euros. I even said that I was willing to negotiate if necessary. Even though they put me in another class, that was not the product I ask for, and it did proved to be not suitable for me.
I have waited two weeks for a response and they have not answered me.