Klacht Jules Maastricht: Refund for German Language Course

Klachtnummer
# 162728
Gebruiker
Iris Juarez
Datum
1 reactie

Details

De klacht

At the end of February, 2016 I decided to take a language course with the organization called "Jules Maastricht". Because they did not open the level I signed for (A2 German), they offer me a place in the next level (B1 German). However, in the very first lecture I realized that the level was way too high and I approached the professor to said my concerns.
Since March 15th I have been contacting the agency. They at the beginning answered me and offered me a place, if open, for the new course in October. I told [naam verwijderd door moderator], the person that was answering my emails, that I could not do such I thing since I am moving out of Maastricht in June. Besides there is no assurance that the course will open.
I asked for a refund since I paid 214 euros. I even said that I was willing to negotiate if necessary. Even though they put me in another class, that was not the product I ask for, and it did proved to be not suitable for me.
I have waited two weeks for a response and they have not answered me.

De oplossing

I would like the refund of 199 euros that I paid for the course A2 German, which was not even offered.

1 reactie

  1. Auteur
    Jules Maastricht
    Datum
    The decision of Iris to join the German B1 course was made by her and confirmed via email on 22 February 2016. We hereby quote her email:

    - I read your email about that the German A2 course will not be open for his period. However, earlier you told that the professor after reading my statement thought that I could do the course in B1. Would B1 course also not be open for this period?

    I was doing the payment right now for the card, but I stopped because if B1 is open I would like to pay the course and the card together. Therefore, I will wait for your answer before doing the payment. -

    Before a student can join any language course of A2 or higher, we always ask for an intake test. The test exist out of writing a piece of text. A German teacher evaluated this test and gave her 'a go' for the German B1 class.

    All together we do not see any reason for a refund, the option of taking the course on a later time will stay.