Opgelost door Justfire : Terrible Customer service and no respect for the client

Status
content Opgelost
Klachtnummer
# 614009
Gebruiker
CarlosdaSilva
Datum
1 reactie

Details

Klacht

I have bought one zooneboiler set and when i made the order and payment was told me that the system will be in stock in August, after that i have a few technical question concerning the installation of the equipment , and beside all my emails and phone calls, i only receive one email and without answer my technical question, then i quite to ask and decide to wait till i receive the equipment to order the correct material to the installation. Because is August and i still didnt have listening nothing about delivery i email the company and for my surprise was told me that the equipment maybe can be delivered in October!!! Call back to know why was that, but was not possible to talk with the department and was told me someone will contact me after lunch to talk with me. Well, is almost 6pm , company already close today and no contact with me.

Gewenste oplossing

That they have respect answering the question, and that they delivery the equipment on the time that was told me.
Geboden oplossing
After talk with Mr. Roland the issues have been solved.
Status
opgelost
Beoordeling
content

1 reactie

  1. Auteur
    Justfire
    Datum
    Dit is onze laatste reactie
    Dear Carlos
    I send you this morning a answer on your mail. Die you not recieve it. The systemm comes in late in august. You place it by your self. The parts you can find in our webshop. I really do not understand this story. Should we install it ??

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