Klacht Lebara Mobile: I got unexpected high deduction (e.g. 1min and 50 seconds costed me 7.98 euro for Lebara One)

Status
sad Niet opgelost
Klachtnummer
# 336376
Gebruiker
Darren
Datum
0 reacties

Details

Klacht

Hi, sorry to contact you in such a way, since I don't get a response from you by email. I want to complain I got an unexpected high deduction (e.g. 1min and 50 seconds costed me 7.98 euro for Lebara One). I checked and knew that the calling rate to call a China mobile phone to be 12ct/min, and there is no extra charge for calling when roaming. See attached files to see the proof and details. I contacted the colleague by email to ask how this is calculated, but they only told me to check the calling rate and should tell me that I know why this is deducted.
I felt very upset with that response since I really don't know with the reason, otherwise I would not spend my time placing this complaint. Since I couldn't use my phone for no fees any more (10 euro was costed in around 2 minites), I really hope you can help with check this.

Gewenste oplossing

#1: refund the unexpected money (10 euro - calling rate * 5min)
#2: compensate 3 times than what I costed (since I can not get in touch with my friends)
#3: explain why this happened and apologize to me.
Geboden oplossing
There is no solution at all. It is really disappointed.
Status
niet opgelost
Beoordeling
sad

0 reacties

Deze klacht is gesloten

Ook een klacht indienen over Lebara Mobile?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn drie manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Stuur een juridische brief of e-mail

  2. Bel onze juridisch expert

  3. Laat ons voor je bemiddelen