On 26 June I ordered goods worth over 200 euro from Lidl online store. I chose it to be delivered to DHL service point, near my house. At first I got a few small items, but then this DHL service point was suddenly stopped my the shop owner. In the email Lidl had said that my order would be delivered to this location, but when went there he told me got to another DHL service point, 1.5 km further. I did that l, and got another small package. However a large bulk of my order still didn’t come, so I called Lidl. The lady told me, there had been delivery errors and she can’t do anything else than refunding my money. I said okay but weeks passed I got no money back. I called and emailed several times no avail. As of 26 July 2019, Lidl still holds nearly 300 euro from me, and I’m very upset.
Lidl customer service is terrible. It make me quite upset. If the can’t deliver orders the refund should be swift. Anyone hates to call and ask for refund for a months. I don’t want a cheap apology but a genuine service, in fact for a terrible service such as now Lidl should offer a some form of compensation.
I’m shocked by such a lax customer service of Lidl and lame excuses of its staffs. After so much efforts I did get my money refunded. Meanwhile in an email I was promised 30 euro voucher for their unprofessional business transaction, but I didn’t get that. When wrote several times stating that if Lidl can’t fulfill its promise why make it? Then, after awhile, I received a letter with just 10 euro voucher. What is this cheap nonsense? You can have it back Lidl, don’t be so damn lier!
Lidl online shop manager see reference 48296445 for yourself because I deplore such sloppy and cheap service.
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