Klachtenkompas.nl van de consumentenbond

Klacht Lycamobile: New SIM card with bundle not working

Klachtnummer
# 375678
Gebruiker
Kamelia
Datum
1 reactie

Details

De klacht

A newly purchased SIM card with all Holland bundle could not be activated and used. I tried asking for support via the online form, e-mail and by calling the service line from a friend's phone. I received no reply from the first two while the customer support employee refused to speak English and hung up on me.

De oplossing

I would like Lycamobile to either activate my SIM card with the 30-days bundle I purchased or reimburse me the amount paid for it.

1 reactie

  1. Auteur
    Lycamobile
    Datum
    Dear Customer,

    We understand your frustration in facing issues with unable to activate the PIN for online SIM order. Accept our apologies for the inconvenience caused.

    We request you to try activating the Pin again by dialling *116*67088449# from the SIM delivered for the order. We would appreciate if you could check if everything is working properly and if it does not please help us with the below details for further investigations.

    Lycamobile Number:
    Sim card number:
    Date and time of atttempt:
    Error message:

    Reported issue might have occurred due to temporary glitch as well.

    We would like to thank you for your patience and understanding.
    Thank you for your time and please do not hesitate to contact us if you have any other question.

    Kind Regards,

    Logesh Jayabalan

    Complaints Handler
    www.lycamobile.com


Ook een klacht indienen over Lycamobile?

De Consumentenbond begeleidt je naar een oplossing:

Heb je een probleem met een bedrijf? Er zijn vier manieren om tot een oplossing te komen. We helpen je stap voor stap.

  1. Meld je klacht bij het bedrijf

  2. Stuur een juridische brief of e-mail

  3. Bel onze juridisch expert

  4. Laat ons voor je bemiddelen