Klacht Media Markt: Denial of a laptop purchase to an Indian non dutch immigrant due to no knowledge of dutch language

Klachtnummer
# 284981
Gebruiker
adigawade286
Datum
1 reactie

Details

De klacht

I come from India and I stay in Limburg part of the Netherlands.
We had this horrible customer service experience at Media Markt store today on the 14th December 2017 when me and my wife went to buy a laptop. The half knowledged customer service agent explained the specs of the HP laptop to us,when we decided to go ahead with the purchase on an EMI basis,then at the payment counter we were asked if we had the knowledge of Dutch language as the contract would be typed in it.We did inform to media markt that in the past we had purchased items from the same store without any defaulting to the emi payments.
But the store manager repeatedly told us that it was a new rule introduced a month ago.
What is clearly vissible here is the pathetic approach of the "dutch" employees towards the skilled non dutch immigrants working in Global MNC's.
IF IT IS A RULE,MAKE IT COMMON FOR ALL.
We would have easily given all the required bank documents to Media markt required for the product purchase,but sorry to say that the organization has rolled out rules only for the localites even if they would default the payments in future and not for the non dutch skilled immigrants who are ready to provide documents at Media markts disposal.
"THINK TO BE ON A GLOBAL LEVEL MEDIA MARKT AND MAKE RULES COMMON TO ALL WITH SCRUTINIZED SOP'S" rather being partially biased.

Thanks and Hope this puts something in your head.

Aditya Gawade
Citizen: India

De oplossing

Proper rollout of the SOP for purchases even to the skilled non dutch immigrants.

Bedrijf status

Bedrijf status

Bedrijf
Status

Wij vinden dat Media Markt hier je klacht op moet lossen! Jij ook? Doe een oproep via Social Media!

1 reactie

  1. Auteur
    Media Markt
    Datum
    Dear sir/madam,

    Thank you for letting us know about your recent experience in MediaMarkt Maastricht. We apologize if the service of one of our stores did not meet your expectations and appreciate you taking time to share your concerns. Our goal is to provide all our customers with high quality customer service. Based on the events you describe, we did not meet this goal. Your comments regarding one of our stores will be used to improve our service.

    If you have any questions, please do not hesitate to contact us.

    With kind regards,
    K.Saini
    MediaMarkt Netherlands

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