Opgelost door Media Markt: I bought a Bose QC 20 headphone with sharp noise in Media Markt Ede, but they refuse me to return it.

Status
happy Opgelost
Klachtnummer
# 195729
Gebruiker
Ying
Datum
10 reacties

Details

De klacht

I bought a headphone on 09-11-2016. However, everytime when I turned on the noise-cancelling mode, there were always sharp and loud noises from the headphone, which made me headache. So I went back to Mediamarkt the next day for exchange. A staff at client service confirmed the quality problem with others and told me she would check for new ones. But then a second staff came and took over this issue, she refused to exchange new ones for me. She also refused me to return the headphone for hygiene excuses. She send it to repair and ask me to wait.
I bought a broken headphone, why cannot I exchange a new one or return the bad one? I didn't break it myself, it was already bad before I bought it. So no matter it is hygiene or not, I have right to return it! I have contacted Media Markt. Even though they apologized, they still refused my request. They said they cannot sell it to others, but why sell a bad one to others? They promised to call me on 15 Nov unfortunately they didn't.

De oplossing

I want either a new Bose QC 20 headphone or have my money back. I don't want to wait. Now I paid for the headphone but I have nothing to use.

I don't want to hear any more excuses that headphones are hygiene products so that I cannot return it. It is already broken before I bought, that why when the first time I tried it , I have already heard the noise. And if Media Markt insists this reason, several staff at client service also tried this headphone, so the headphone were contaminated by many people. It is not hygiene or safe for me to use as well. Why cannot I return it?
Media Markt always addressed that they cannot sell it to others. They only think about their selling benefit rather than my consumer right. Why they sell this problematic one to me?

Bedrijf status

Bedrijf status

Bedrijf
Status

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10 reacties

  1. Auteur
    Ying
    Datum
    A lady from Media Markt just called me. She asks several questions and will contact Media Markt in Ede. She promised to contact me later. I will post the further progress here.
  2. Auteur
    Media Markt
    Datum
    Dear Madam,

    Thank you for informing us about your complaint.

    As discussed by telephone, we are sorry to hear that your headphones are not working properly. After we discussed your complaint on the phone we contacted Media Markt Ede. Media Markt Ede has told us they would contact you to discuss the complaint and to find an appropriate solution.

    We assume that the complaint is properly handled by Media Markt Ede

    Sincerely,
    Mrs. F. Meijer
    Media Markt Netherlands
  3. Auteur
    Ying
    Datum
    Dear Mrs. F. Meijer,

    I want to know exactly how it works when I buy a product with quality problems, do I have the right to return it or not? It seems that Media Markt Ede try to ignore my customer right by refusing me. Until now, I haven't got their further reply yet. I think they are trying to waste my time and trying to delay all these processes so that when the headphone are repaired, they have more excuses to refuse me return it. I am really disappointed now.
  4. Auteur
    Media Markt
    Datum
    Dear Madam,

    Thank you for your reaction.

    We also received a message from Media Markt Ede. Media Markt Ede tried to call yesterday and will try again today. If you can inform us when you are available we can inform Media Markt Ede.

    Awaiting your response.

    Sincerely,
    Mrs. F. Meijer
    Media Markt Netherlands
  5. Auteur
    Ying
    Datum
    Dear Mrs. F. Meijer,

    Thank you for your reply.
    I didn't receive any call from Media Markt Ede yesterday nor today. I even keep the sound mode on so that I won't miss any phone calls.
    They can call me tomorrow from 8:00 to 20:00.
    I hope this can be solved soon.
    Thank you!

    Yours sincerely,
    Ying
  6. Auteur
    Ying
    Datum
    Dear Mrs. F. Meijer,

    They can also call me during weekends if they like.
    From 10:00 to 20:00, please.

    Yours sincerely,
    Ying
  7. Auteur
    Media Markt
    Datum
    Dear Madam,

    Thank you for your reaction.

    We informed Media Markt Ede of the times they can reach you. We also gave them the right telephone number. We asked them to contact you today and to inform us whem they tried.

    We hope they will call you soon

    Sincerely,
    Mrs. F. Meijer
    Media Markt Netherlands
  8. Auteur
    Ying
    Datum
    I received a phone call from Media Markt Ede today. Finally they accepted my request!!! As there is no available headphone in their store now, they agreed to give my money back. I will go there tomorrow and update the further progress later. Thank you for working on my complaint.
  9. Auteur
    Ying
    Datum
    I went to Media Markt Ede last Saturday and got my money back. I am now satisfied with this solution. I think it is really helpful to make a complaint here. Thank you!
  10. Auteur
    Ying
    Datum
    After several days communication, Media Markt Ede finally agreed to allow me return the broken headphone they sold to me. I think it is really useful to make an complaint here cause when I make a complaint on the website of Media Markt, the progress is not as efficient as here. I really appreciate this. Thank you again for protect my customer right!

Uiteindelijke oplossing

Auteur
Ying
Datum
Uiteindelijke oplossing
Status
opgelost
Beoordeling
happy

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