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Opgelost door Media Markt: Misleading cash-back offer, bad after sales service from MediaMarkt, Groningen (Sontplein)
De klachtMisleading sales Story : I bought a HP Laptop from MediaMarkt in Sept 2014 at a store discounted price. The laptop had a Euro100 cash back offer in the offer letter at Mediamarkt. It seemed too good and therefore I bought it. I have the MediaMarkt advertisement paper with the cashback offer on it. The salesman advises me to register and contact HP for availing the cash back in my account.After registering the laptop and contacting HP, I get a message that the offer is over. After some weeks HP indicates that they have investigated with Mediamarkt and that I should get back cash back from them.
When I go to Mediamarkt, I see that they basically do not give a damn to any complaints. Once they say that they have lost my complaint details and the second time they say that they have no complaint handling system in their store.
It’s amazing to see how the store likes to kill time and does not want to engage the consumer with an issue.
De oplossingPlease refund the promised Euro100 on the product offer letter at Mediamarkt.