Klacht MyXLshop.nl: Not able to cancel unsent purchase
De klachtI ordered an item from them, thinking I ordering from a dutch item store, only to find out that that their items come all the way from China and it might take more than the usual 25 days to send!!!
I contacted customer service to cancel, received an answer saying that I couldn't cancel because the item was dispatched. But then I replied saying that not only the item wasn't sent and wouldn't be sent because the Chinese New Year was extended, but I also directed them to the consumer rights website that they shared that it is possible to cancel an order 14 days after purchase!!!!
Overall terrible experience, do NOT use this website, you think you might be saving money but it ends up being a waste of time.
De oplossingI would like to get my order cancelled and receive a refund.
- niet opgelost
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