Klacht MyXLshop.nl: Not able to cancel unsent purchase

Status
angry Niet opgelost
Klachtnummer
# 420972
Gebruiker
MariaM90
Datum
1 reactie

Details

De klacht

I ordered an item from them, thinking I ordering from a dutch item store, only to find out that that their items come all the way from China and it might take more than the usual 25 days to send!!!
I contacted customer service to cancel, received an answer saying that I couldn't cancel because the item was dispatched. But then I replied saying that not only the item wasn't sent and wouldn't be sent because the Chinese New Year was extended, but I also directed them to the consumer rights website that they shared that it is possible to cancel an order 14 days after purchase!!!!
Overall terrible experience, do NOT use this website, you think you might be saving money but it ends up being a waste of time.

De oplossing

I would like to get my order cancelled and receive a refund.

1 reactie

  1. Auteur
    MyXLshop.nl
    Datum
    Dit is onze laatste reactie
    Dear Maria,

    Thank you for your review.
    I see that your order is already on the way.

    It's not possible to cancel your order.
    I am sorry.

    Kind regards,

    Rianne

Uiteindelijke oplossing

Auteur
MariaM90
Datum
Uiteindelijke oplossing
They indicate that the order is on the way, but I checked in my account and it is still in the "Waiting for shipment" status.
Status
niet opgelost
Beoordeling
angry

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