Klacht NDBD: NDBD and the never sent phone

Klachtnummer
# 284358
Gebruiker
Andresjolove
Datum
3 reacties

Details

De klacht

After more than 4 months of mails and claims, NDBD have informed me that my order has been lost and that they will only refund 50 or 90 euros of the more than 300 euros paid due to I have not suscribed the optional shipping insurance.
I have requested them any document that proves that my order has been sent and lost by PostNL. They have replied that they don't have such a document and that I will only apply for a partial refund.
I have checked some sites on internet, and apperantly this is a common practice from this website.
They must prove that the phone has been lost in transit, otherwise they have to refund the full amount.

De oplossing

Full refund of the paid amount

3 reacties

  1. Auteur
    NDBD
    Datum
    Dear Mr lopez veiga,

    Thank you for your message.

    We have forwarded your request, as soon as we have an update we will let you know.

    Yours sincerely,
    Valentijn H - EU
  2. Auteur
    Andresjolove
    Datum
    Dear,

    I’m still waiting. No reaction and no refund yet. The same song as the last four months!

    Regards,
    Andrés
  3. Auteur
    NDBD
    Datum
    Dit is onze laatste reactie
    Dear Mr lopez veiga,

    Thank you for your message.

    We have forwarded your request, as soon as we have an update we will let you know.

    Yours sincerely,
    Valentijn H - EU

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