De klacht

We have been communicating for the past 3-4 months to get the reimbursement of our relationship therapy invoices which are 210.00 euro each. For the past 5 invoices, we declared they only reimbursed 2 times 65.00 euros for 2 invoices under the Alternative Healers category which is quite interesting.
We are getting conflicting responses from different customer agents and our last few emails did not get any response at all. Furthermore, they came up with unrelated and irrational requests during this process which we fulfilled but did not also got a response. The practices they follow are quite unethical and leaving us as a family in a very bad situation.
They use every little trick and tactic (neither legal nor ethical) not to pay the amount. I am now starting the legal process with SKGZ and will write letters to concerned parties both in government and other organizations about their practices.

De oplossing

ONVZ just need to fulfill the legal agreement and stop unethical tactics.