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Klacht OVStore : Multiple delivery dates not met and not willing to cancel the order
De klachtGoods not being delivered, still after two months of order, and multiple failed delivery dates, they are not willing to cancel my order and return the paid amount. No matter that in the terms and conditions at the point 7.4 it is stated that I should be offered a possibility to cancel the contract in case the promised delivery date can't be met, the company is still unwilling to cancel the order and it is forcing me to wait for the goods to be delivered first then expecting me to return the good back. Considering the type of the order, I have no use of those anymore, after two months of waiting. It is very difficult to get the company to have a proper dialog about this issue.
De oplossingCancel the order and return the paid amount.
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