I am a client of oxxio since Oct 2017, so 2 years . End of October 2019 I have received jaarnota ..with a bizarre gas usage...it increased between Sept 2018 and October- November 2018 for almost 400 % with no reason !!! Thus same day I called oxxio klantenservice...and woman on the phone told me it will be checked , corrected and i will be informed. Than instead of any info or corrected jaarnota I have received request to pay extra 40 e incasso costs !!! In December I paid vorschoot for November 2019 ( as I agreed online ) ....but the payment is lost in Oxxio until now..not book on my account at all !!! I have sent a few messages via my account about that ...about waiting for jaarnota and info ..with no response whatsever !!! zero reaction !!!!...Today ..in their letter they thread me by ending contract ...if I refuse to pay that idiotic jaarnota !!! This is more than scandalous !!! I don't wont to use so called " big words " ..but this anty- client attitude..and just ordinarily trying to steal ppl money in such a way should be ..maybe.. investigated by some proper Dutch authorities . In the meantime I hope to get in contact with somebody from this company ...as there is no way right now to catch anybody from klantyenservice ...unless one wish to wait half an hour on th ephone or talk to a robot/authomatic buddy ...
Check gas usage in jaarnota- correct amounts and contact me - to agree the way of payment of jaarnota ....satisfying to oxxio and myself
seems there is no solution ..except change of energy leverancier. And this I am going to do shortly. As per Oxxio klantenservice..they just send invoices and charge incasso costs..whatever is extra is not interested to them. Very unprofessional, difficult to communicate with...They do not take care of anything....seems they role is to get rid of customers klachten.....I hope for them to improve their services and attitude towards customers...btw. my account overview is still missing payments I made in December 2019 .... Just incredible ..and nobody from customer service cares haha
Ook een klacht indienen over OXXIO?