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Klacht Party.nl: Order was not delivered and has no feedback
KlachtI placed an order on 12/10/2021 and paid with iDeal (ING bank), it was promissed to delivery in 2-4 days. So, the maximum delivery date was yesterday, 19/10, but it wasn't delivered.
On the website, the order status is: Waiting for shipment - Items not sent.
I wasted a lot of time trying to call the customer service phone, I listened the message of welcome for almost 1 hour and no one answered.
I sent a message on the contact form, but I'm still waiting for the answer.
I am afraid of not receiving the costume for the party in time, which shows that this company is not committed to its purpose.
Gewenste oplossingI need to know if this order will be delivered by tomorrow morning at most, otherwise, I want the money back, after all the costume won't be useful anymore after the party.