Opgelost door POSTNL: Dare to be more lazy postman?!

Status
content Opgelost
Klachtnummer
# 391483
Gebruiker
KittyPie
Datum
1 reactie

Details

De klacht

Have a package arriving today, tracking says will arrive between 13 to 15:00, I have been waited the whole day till now, no one ring my door bell.
I checked the status, "delivered", but where? When I went downstairs I saw a note saying it's delivered to my neighbour cus I wasn't home. I WASN'T HOME!??
I wasted whole day and now have to wait for my neighbour to be home again?!
I chose Saturday because I can be at home! And my door bell is big enough to see!



De oplossing

Make sure your employees have working ethics.

1 reactie

  1. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear Sir / Madam,

    Thank you for your message. From your report I understand that the delivery person did not ring your doorbell. I can imagine that this is very frustrating. I am sorry to hear that our service has not met your expectations. I would like to respond to your message.

    Our deliverers are required to ring your doorbell if you have a working doorbell. I apologize that this did not happen in your case. I have forwarded your report to the manager of the delivery person so that this is discussed to prevent a recurrence. You will not receive any feedback about the outcome of this conversation.

    I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, please contact our Customer Service via www.postnl.nl.

    Sincerely,

    PostNL Customer service

Uiteindelijke oplossing

Auteur
KittyPie
Datum
Uiteindelijke oplossing
Status
opgelost
Beoordeling
content

Ook een klacht indienen over POSTNL?

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