1 reactie

1. Auteur

   POSTNL

   Datum

   2019-09-24T07:28Z

   Dit is onze laatste reactie

   Dear Sir / Madam,
   
   Thank you for your message. From your report I understand that the delivery person did not ring your doorbell. I can imagine that this is very frustrating. I am sorry to hear that our service has not met your expectations. I would like to respond to your message.
   
   Our deliverers are required to ring your doorbell if you have a working doorbell. I apologize that this did not happen in your case. I have forwarded your report to the manager of the delivery person so that this is discussed to prevent a recurrence. You will not receive any feedback about the outcome of this conversation.
   
   I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, please contact our Customer Service via www.postnl.nl.
   
   Sincerely,
   
   PostNL Customer service