Delivery person does not deliver packages on rainy days. instead, they are marked as "not home" without even ringing the bell. 3 times we have stayed home waiting, only to see the status change in Track and Trace without anyone coming to the door.
monitor drivers who excessively mark deliveries as "not home" This will weed out bad drivers, which we get every few years.
The response says they will talk to the manager of the driver. But the driver does not work directly for Post NL, they are contracted. This sounds like a copy / pasted answer. We will see if it improves the next time it rains.
Ook een klacht indienen over POSTNL?