1 reactie

1. Auteur

   POSTNL

   Datum

   2020-12-24T13:49Z

   Dit is onze laatste reactie

   Dear Sir/Madam,
   
   Thank you for your message. I gather from your report that you have a complaint about the delivery of an expected parcel. I am sorry to hear that our services have not met your expectations. I would like to respond to your message.
   
   I am afraid I do not have good news for you. According to my information, there was a failed delivery attempt on the 15th of December. Because of the failed delivery attempt, your parcel was handed over to the post office on Grote Houtstraat 185. As nobody came to pick it up within a week, the parcel was sent back to the sender on the 23rd of December. In order to resolve this issue, it is best for you to contact the sender and ask them to re-send the parcel as soon as it is returned to them. I am very sorry about any inconveniences caused by the situation.
   
   I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, please contact our Customer Service at www.postnl.nl.
   
   Sincerely,
   
   PostNL Customer Service