Van de Consumentenbond

Van de Consumentenbond

Klacht POSTNL: International parcel missing and investigation

Klachtnummer
# 560291
Gebruiker
Electricooker339
Datum
1 reactie

Details

Klacht

Parcel missing and investigation

Gewenste oplossing

Hello, my parcel was from South Korea in August. PostNL told me that I should go to a pick up point but I checked it very late so I could not pick it up. Hence, they told me it would be returned to South Korea but it is not returned yet. So the sender went to the post office in South Korea and saw where the parcel is right now. Apparently, the parcel is still in the Netherlands so I called PostNL customer service and they told me South Korea post office should do investigation in order to find where the parcel is right now.
My parcel is still in the Netherlands but I cannot find where it excatly is.
If that is missing, can I still get a refund for my parcel as well? The parcel was about 255 dollars and it is written on the parcel.
Thanks in advnace.

1 reactie

  1. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear Sir / Madam,

    Thank you for your message. I gather from your report that you have a question about a package from abroad. I am sorry to hear that our service did not meet your expectations. I would be happy to respond to your message.

    I am very sorry that you have not yet received your package. I understand this is very annoying for you.

    Unfortunately I have not been able to trace your package. Since I cannot tell you when your package will arrive, I advise you to contact the sender. As the client of the shipment, they can request an official investigation at their own postal organisation.

    I assume that I have informed you sufficiently with this. If you have any questions or complaints now or in the future, you can contact our Customer Service via www.postnl.nl.

    Yours sincerely,

    PostNL Customer Service

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