Klacht POSTNL: International parcel tracked - not delivered and lost
De klachtA seller from Etsy sent me a package from Ukraine. All tracked, perfect. The package arrived and went for delivery in Amsterdam only for PostNL to lose it! The tracking said it had been delivered to “a neighbour” which was not true as I checked with everyone close.
I opened an enquiry with postNL and after almost 2 weeks of them sending excuses and saying investigation was under way, I still haven’t got any updates and now they just reject my messages or won’t answer.
Worst company in the world. Beware!
De oplossingCompensation or have clear info of what happened to the package. postNL should be responsible for it.
- niet opgelost
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