Klacht POSTNL: International priority letter can not be sent without 3 times more to pay for it, 2 times returned.

Status
angry Niet opgelost
Klachtnummer
# 373155
Gebruiker
5doggiemama
Datum
4 reacties

Details

De klacht

2 times a 16g envelope sent to the USA came back with marking as used stamp without any explanation. I have been sending a business letter like this way 20 years and never had any problem until now. I use an envelope provided by an insurance company and their receiving address is PRINTED on the envelope. The sorting AI machine has error and can not read the addressing on an international letter. The PDF file found on their own HP, shows exactly my envelope adressing. Their customer service people at FB, Twitter has no knowledge about International addressing and they accused me of error made by me, they refused to pay me back 2 post stamps wasted by their sorting machine. They should apologize me not accusing of my error which were not error to begin with. It cost me 3 priority stamps and 5 days delayed. 2 times returned without any explanation.

De oplossing

REFUND of 2 international priority stamps.

4 reacties

  1. Auteur
    POSTNL
    Datum
    Dear mister/madam,

    We have received your question and understand that there where problems caused with your letter.

    Our apologies for the inconvience that was caused.

    I like to file a complaint for you so you can get this stamps in return. Can you send me the following information for that:

    - your mail address
    - When did you send this letters

    If after reading the above there are still some questions left, you could always reply to this message.

    Kind regards,

    PostNL

  2. Auteur
    5doggiemama
    Datum
    I dropped the mail on 16 June in a local post box (3824PN) and it supposed to be picked up on 18 Monday. And it was returned to my home on 19 th. I have contacted your FB service, everytime different person. I have sent photos and back ground information. They alll told me to try as addressing in the Netherlands. So I did white out on the original envelope according to FB advice. And on the same day 19th I dropped it at another PostNL mail box in front of Postnl center in Nieuwland Amersfoort. Then very next day it came back on 20 th June. Your personal at FB they all told me it was no refundable because it was my mistake. So I mailed it in a new envelope and writing address like it like local mailing in the Netherlands. As your PDF file instructions for how to write the addresses for International priority letter is not the same as local use. I am very upset about your FB people and Twitter, they have no basic knowledge and they try to protect the company. It can damage your reputation. And my letter has never been even out of this country and cost me 4.50 euro for a 16g letter using a business envelope provided by the US company. My mail address: Sikkelkruid 22, 3824 PN Amersfoort
  3. Auteur
    5doggiemama
    Datum
    I dropped the mail on 16 June in a local post box (3824PN) and it supposed to be picked up on 18 Monday. And it was returned to my home on 19 th. I have contacted your FB service, everytime different person. I have sent photos and back ground information. They alll told me to try as addressing in the Netherlands. So I did white out on the original envelope according to FB advice. And on the same day 19th I dropped it at another PostNL mail box in front of Postnl center in Nieuwland Amersfoort. Then very next day it came back on 20 th June. Your personal at FB they all told me it was no refundable because it was my mistake. So I mailed it in a new envelope and writing address like it like local mailing in the Netherlands. As your PDF file instructions for how to write the addresses for International priority letter is not the same as local use. I am very upset about your FB people and Twitter, they have no basic knowledge and they try to protect the company. It can damage your reputation. And my letter has never been even out of this country and cost me 4.50 euro for a 16g letter using a business envelope provided by the US company. My mail address: Sikkelkruid 22, 3824 PN Amersfoort
  4. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear sir/madam,

    Thanks for you reply. I understand you are not happy with this situation. I file a complaint for you so my colleagues can investigate. I expect they will contact you within three business, please wait until then.

    I assume that we have informed you sufficiently.

    Kind regards

    PostNL

Uiteindelijke oplossing

Auteur
5doggiemama
Datum
Uiteindelijke oplossing
I went to talk to a real personal at Postnl shop, I have explained to her what had happened with my international priority business letter. The shop owner was also very surprised and she told me that I should have come to her when it had happened. She is a real professional and she knows how to write international addressing on an envelope. International addressing is different from a domestic letter. I am very angry about Postnl FB personal who did not admit that the sorting machine's mistake and demanded me to use 3 stamps to send a 16g business letter. I really want to get the 2 stamps back and apology. You cost me so much time and energy to request the refund.
Status
niet opgelost
Beoordeling
angry

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