Klacht POSTNL: Letter form Cairo not send till now

Klachtnummer
# 198859
Gebruiker
Hanady
Datum
3 reacties

Details

De klacht

Ok here we are again for the third time i am writing to you now its not just passed the 27 but it even 30 now how can an urgent and important letter can be delayed for more than one month. I am totally desperate now and i feel so so so disappointed what do the customs want i dont understand they want to open it i allow them to do i swear its just governmental papers that i really need for my stay here in the Netherlands and i cant afford a new ones as the legalisation is very very expensive. HOW CAN I GET MY PAPERS CAN ANY ONE just help what if this happen to any one of you. I need the paper urgently before the new year, If i Know where are they i would go and get them and make a big complain because this cannot be by any mean, Really by any mean, For who i can go or call to solve this what can i do more, this is so so so annoying,

Waiting for your answer as soon as posible

De oplossing

Letter from Cairo sent on the 24 of october, Traking number EE004377512EG. To be sent to Drachten, Veenscheiding 5, 9202LW

3 reacties

  1. Auteur
    POSTNL
    Datum
    Dear mr(s). El Sayed,

    Thank you for your message. As I understand, you're waiting for a shipment from Egypt to arrive. I'm very sorry to hear this delivery takes this long.

    Unfortunately, your sending is still with border control. I have asked our customs department to look into the status of your sending. Your shipment will be released as soon as the clearing procedure has been finished.

    I hope your sending will be released and delivered as soon as possible. For more information regarding the status of your inquiry or if you might have any more questions, please contact us via postnl.nl/klantenservice

    Sincerely,

    Sven
    PostNL
  2. Auteur
    Hanady
    Datum
    Ok one week have passed since your answer and still nothing in one week this letter will be in the customs for THREE MONTH. I am totally mad and i feel paralleled how can i not get a letter for 3 month and its very important to me my life depends on it. I cannot wait anymore i need a number to call that can really fix this problem or a place to go to get it i can go to customs itself. What SHALL i do i want my letter shall i go to police or who can help really the responsible for this delay should consider people life. I Want a fix date to receive the letter or a number or person who can really help and not the customer service that says nothing except we dont have authority on the customs. Why no one can help i cant believe i am in Europe its shame on you to disturbs people life.
  3. Auteur
    POSTNL
    Datum
    Dit is onze laatste reactie
    Dear mr(s). El Sayed,

    I've checked the answer of the customs department regarding your parcel. They say that it is in investigation and they can't tell us exactly tell how long this will take. I'm very sorry, but we'll have to wait. If it takes too long than I suggest you contact the sender.

    I hope your parcel will be released very soon.

    Regards,

    Bertrand
    PostNL

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